7u7ai Privacy Policy

This Privacy Policy applies to all users of the 7u7ai platform and describes how we collect, store, use, and protect personal data provided to us or generated through your use of the platform. By registering an account on 7u7ai, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform.

7u7ai is committed to processing personal data responsibly, keeping it secure, and being transparent about how it is used. We collect only the data that is strictly necessary for the purposes outlined in this policy. We do not sell personal data to third parties for their own commercial purposes under any circumstances.

7u7ai collects the following categories of personal data from players and platform visitors:

7u7ai uses the personal data it collects for the following specific purposes:

• To create, verify, maintain, and manage your 7u7ai player account, including processing your registration, conducting age and identity verification (KYC), and maintaining account security.
• To process deposits, withdrawals, and other financial transactions on the platform, and to maintain accurate financial records as required for operational and compliance purposes.
• To detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in the 7u7ai Terms & Conditions. Suspicious activity is monitored and may be reported to relevant authorities.
• To provide and operate responsible gaming tools, including deposit limits, session time reminders, and self-exclusion functionality. Gameplay data is used to support these features.
• To send transactional communications, account-related notifications, and service updates via your registered mobile number. We may also send promotional communications if you have not opted out.
• To improve and optimise the 7u7ai platform, including analysing usage patterns, resolving technical issues, conducting internal research, and developing new features for Bangladesh players.

7u7ai will not use your personal data for purposes beyond those listed above without obtaining your explicit consent, except where we are legally required or permitted to do so.

7u7ai processes personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering, including account management, payment processing, and game access.
• Legal obligation — processing required to comply with applicable laws and regulations, including age verification, KYC, anti-money laundering requirements, and reporting obligations to competent authorities.
• Legitimate interests — processing necessary to pursue our legitimate business interests, such as fraud prevention, platform security, and abuse detection, where these interests are not overridden by your fundamental rights.
• Consent — where we seek your explicit consent before processing, such as when sending promotional communications. You may withdraw your consent at any time by contacting 7u7ai support.

7u7ai does not sell your personal data. We may share personal data with the following categories of third parties only where strictly necessary and only for the purposes described in this policy:

• Payment service providers — bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data necessary to process your transactions. These providers are bound by their own privacy policies and applicable data protection standards.
• Game providers and technology partners — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other certified game studios may receive session and game data necessary to deliver their games through the 7u7ai platform.
• Identity verification and KYC service providers — third-party verification services may receive identity document data solely for the purpose of conducting age and identity checks on our behalf.
• Regulatory and law enforcement authorities — where required by applicable law, we will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts, limited to the minimum required by law.

All third-party partners who process personal data on behalf of or in connection with 7u7ai are required to maintain appropriate security measures and to process data only for the agreed purposes.

7u7ai retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and internal compliance requirements. Account registration data is retained for the duration of the account relationship and a minimum period thereafter as required by law. Financial transaction records are retained for a minimum of five years from the date of the transaction. KYC documentation is retained for the period required by applicable anti-money laundering regulations.

When personal data is no longer required for any of the above purposes, 7u7ai will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

7u7ai implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 7u7ai platform, encrypted storage of sensitive data at rest, access controls limiting staff access to personal data on a strict need-to-know basis, regular security reviews and vulnerability assessments, and multi-factor authentication on administrative systems.

While 7u7ai takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your account, please contact 7u7ai support immediately. You are responsible for keeping your own login credentials confidential and for not sharing them with any third party.

As a 7u7ai player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 7u7ai support using the email address listed at the end of this policy:

7u7ai will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. In some cases, legal obligations may limit our ability to fulfil a request and we will explain the reason if this applies.

7u7ai uses cookies and similar technologies to operate the platform effectively. Cookies are small data files stored on your device when you visit the 7u7ai website. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect your account. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings, display preferences, and responsible gaming limits you have set. These improve your experience on return visits.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the 7u7ai platform, including which pages are visited most and how players navigate the site. This data is used solely to improve the platform.

You can manage cookie preferences through your mobile browser settings. Disabling certain cookies may affect platform functionality. 7u7ai does not use third-party advertising or behavioural tracking cookies.

The 7u7ai platform is strictly restricted to adults aged 21 and above. 7u7ai does not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered an account on 7u7ai, please contact us immediately using the contact details provided at the end of this policy.

7u7ai may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, notify registered players via their registered mobile number or through a notice on the platform.

Your continued use of the 7u7ai platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 7u7ai handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within a reasonable timeframe.

Email: [email protected] — please include your registered mobile number and a brief description of your query so we can assist you as efficiently as possible.